South Coast Appliance
Appliance repair maui
call us today: 808-286-6971
PrivACY POLICY
Effective Date: August 1, 2023
Coast Appliance Repair (“Coast Appliance Repair,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request service, communicate with us, or otherwise interact with our business.
1.INFORMATION WE COLLECT
We may collect information you provide to us, including your name, phone number, email address, service address, billing information, appliance information, service history, photographs, communications, appointment information, and other information you provide when requesting or receiving service.
We may also collect certain technical information when you use our website, such as IP address, browser or device information, pages visited, referring pages, timestamps, and similar usage information.
2. HOW WE USE INFORMATION
We may use information for purposes including:
• Scheduling and providing appliance repair services
• Responding to inquiries and service requests
• Communicating with customers and prospective customers
• Appointment confirmations, reminders, and technician arrival updates
• Estimates, diagnoses, parts updates, repair information, invoices, and follow-up
• Processing payments and maintaining business records
• Customer service and support
• Improving our services, website, and business operations
• Preventing fraud, misuse, and security incidents
• Protecting our legal rights and property
• Complying with applicable laws and legal obligations
• Other legitimate business purposes or purposes disclosed when information is collected
3. TEXT MESSAGING
If you provide your mobile number and consent to receive text messages from Coast Appliance Repair, we may send SMS or MMS messages related to your inquiry, appointment, service request, repair, or other interactions with our business.
Messages may include scheduling, appointment confirmations and reminders, technician arrival information, requests for appliance information or photographs, estimates, parts updates, service updates, billing information, follow-up communications, and customer support.
Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. You may receive one final message confirming your opt-out. For assistance, reply HELP or contact us directly.
Consent to receive text messages is not a condition of purchasing goods or services.
4. MOBILE INFORMATION AND SMS CONSENT
We do not sell or rent SMS opt-in information or consent.
Mobile information, including phone numbers and SMS opt-in data or consent, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may use telecommunications providers, software providers, contractors, and other service providers as reasonably necessary to deliver messages and operate our business. These operational uses do not authorize those providers to use your SMS consent for their own independent marketing purposes.
5. HOW WE MAY SHARE INFORMATION
We may disclose information when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.
This may include service providers, contractors, payment processors, telecommunications providers, software and hosting providers, manufacturers, distributors, warranty administrators, insurers, accountants, attorneys, and other parties involved in providing or supporting our services.
We may also disclose information when required or permitted by law, in response to legal process, to investigate fraud or misuse, to protect persons or property, to enforce our agreements or rights, or in connection with a sale, merger, acquisition, restructuring, or transfer of all or part of our business.
We do not sell personal information for monetary consideration in the ordinary course of our business.
6. THIRD-PARTY SERVICES
We may use third-party companies and technologies to operate our website and business, including communications, scheduling, payment processing, hosting, analytics, and other services.
Those providers may process information as necessary to perform services for us and may have their own privacy and security practices.
Our website may also contain links to third-party websites. We are not responsible for the content, privacy practices, security, or operation of websites or services that we do not control.
7. COOKIES AND WEBSITE TECHNOLOGY
Our website may use cookies, analytics tools, logs, pixels, and similar technologies to operate the website, understand how it is used, improve functionality, maintain security, and support our business operations.
The technologies we use may change as our website and business evolve.
8. DATA RETENTION
We may retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including maintaining service and warranty history, business records, accounting and tax requirements, dispute resolution, fraud prevention, insurance purposes, and compliance with legal obligations.
Retention periods may vary depending on the information and circumstances.
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect information under our control.
However, no website, telecommunications network, electronic communication, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or maintained by us.
10. YOUR CHOICES
You may contact us to request that certain contact information be corrected or updated.
You may opt out of text messages at any time by replying STOP.
Additional privacy rights may be available depending on applicable law. We may take reasonable steps to verify requests and may retain information where permitted or required by law.
11. CHILDREN'S PRIVACY
Our website and services are intended for individuals seeking appliance repair and related services and are not directed toward children. We do not knowingly solicit personal information from children through our website.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time as our business, technology, services, or legal requirements change.
Any revised Privacy Policy will be posted on this page with an updated effective date.
13. CONTACT US
Questions regarding this Privacy Policy may be directed to:
Coast Appliance Repair
Phone: 808-286-6971
Email: contact@coastrepair.com